Refund policy

We provide digital educational content, which means your access to a course is activated immediately once payment succeeds. That is why we wrote this policy clearly: when we refund, when we don’t, how to ask, and how long it takes to reach you.

Refund request window

You can ask for a refund within 14 days of the payment date, provided you have not yet consumed the content — that is, you have not opened more than 10% of the lessons of the course you paid for.

After the 14 days, or once you have passed the 10% threshold, the subscription counts as consumed and is not refundable — except for the exceptional cases listed below.

Cases where we always refund

• Duplicate or mistaken charge: you paid for the same subscription twice, or an amount was charged without you receiving a subscription — we refund the excess in full, with no conditions.
• A technical fault on our side: if a problem with the platform prevented you from accessing the content for more than 72 hours and we could not fix it.
• Discontinued content: if a course you subscribed to is removed or discontinued before you finish it, we refund the value of the remaining period.

Cases that are not refundable

• A subscription whose period has ended.
• Free courses and preview lessons — no amount was paid in the first place.
• The wallet balance and referral rewards, because they are rewards, not amounts you paid.
• An account suspended for breaching the terms and conditions (account sharing, recording lessons, republishing content).
• “I didn’t study” or “I didn’t find the time” after you have opened more than 10% of the course lessons.

How to request a refund

Contact us by email or WhatsApp using the details on this page, and include in your message:

• Your name as registered on the platform, and the email or mobile number of your account.
• The name of the course or plan, the payment date, and the transaction number if you have it.
• The reason for your request in a couple of lines.

No other paperwork is needed, and your request is recorded from the moment your message arrives.

Response and processing times

• We reply to your request within 3 business days with an approval, or with a written refusal that states the reason.
• After approval, we send the refund order to the payment gateway on the same business day.
• The amount is returned to the same card or wallet you paid from, and usually arrives within 14 business days — this period is set by the payment gateway and the card-issuing bank, not by us.
• Your access to the course is closed from the moment the refund is approved.

No automatic renewal

We do not store your card details and never charge you again on our own. A subscription simply ends when its period is over, and renewing is done by a new payment from you — so you don’t need to “cancel” anything to avoid a charge.